Pitzer’s Benjamin Franklin Guarantee
IF THERE IS ANY DELAY… IT’S YOU WE PAY!
Our guarantee is the backbone of our business. We understand that you want to trust the work that a plumber does on your home or business and how important that is.
100% Satisfaction Guarantee
Our number one priority is your returned business, our clean & friendly plumbers, & straightforward pricing hopefully help make that decision.
Strongest Guarantee in the Plumbing Business.
Benjamin Franklin is one of the few companies that offers a 100% satisfaction guarantee on all of our service and technicians. How are we able to do this? We are able to offer this unprecedented guarantee because we only use industry-leading parts and appliances, we only hire and train the best technicians, and we only subscribe to the most ethical business practices.
Our guarantee extends beyond our service and technicians. As “The Punctual Plumber,” we also guarantee prompt and on-time service. In fact, if we are late, you don’t have to pay for our service. “IF THERE’S ANY DELAY, ITS YOU WE PAY!®”*
Our Guaranteed Promise to You!
Time – Time is one of the few commodities in life that can never be made up or saved. That is why we value our client’s time and promise prompt service every single time.
Integrity – After being in business for almost 50 years, we have learned that honesty and transparency are the cornerstones of good business.
Respect for the Law – At Benjamin Franklin, we understand that there are regulations for a reason. We are familiar with and follow all laws that pertain to the plumbing industry, as well as all legal bookkeeping practices.
Excellence – Everything we do, including installation, repair, replacement, and service, is done based on the highest industry standards.
Safety & Reputation – The Benjamin Franklin brand is known for its high standards and integrity. Everything, from our work-space to our parts to our technicians, is clean and safe.
Teamwork – We wouldn’t be able to do the great work we do without the help of our amazing team. In honor of their commitment to our business and our customers, we value and support each and every team member at Benjamin Franklin.
Service – Customer service is our number one priority at Benjamin Franklin. We know that by treating our customers like family, we can create lifelong relationships that endure through generations.
Respect for Others – Respect is weaved throughout everything we do at Benjamin Franklin. It is evidenced in the high-quality parts we use, the commitment to punctuality that we provide to our customers, and the team we build within our business.
Privacy – Nothing is more important to a homeowner than their privacy and safety. That is why every technician that we send into your home is drug-tested and background-checked.
Competition – The Benjamin Franklin brand relies on the healthy competition of the market. We exceed expectations by providing honest marketing, branding, and advertising in order to educate our community.
*On-time guarantee only applies to one or two hour appointment windows. Additional charges may apply.